Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated 31 August 2025

This Shipping and Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: http//www.heavenlyexpressions.nz/policies/terms-of-service 

Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer tracked economy shipping to the following destinations:

  • New Zealand — NZD $7.00 (free over NZD $200) · 3–5 business days
  • New Zealand Rural — NZD $10.00 (free over NZD $200) · 3–8 business days
  • Australia — AUD $12.00 (free over AUD $250) · 1–2 weeks
  • USA — NZD $22.00 (free over NZD $300) · 2–4 weeks
  • South Africa — NZD $18.00 (free over NZD $300) · 4–8 weeks
  • Other international — NZD $18.00 (free over NZD $300) · 2–6 weeks

All orders are dispatched from New Zealand with a tracking number provided once shipped.

*Please see list below of international countries we ship to. The flat rates above will be calculated in local currency.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to the following countries:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Germany, Finland, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.

Orders shipped to South Africa may take 4–8 weeks to arrive due to international transit and customs processing. We ship with tracked economy post and will provide a tracking number once your order is dispatched. Please note that delays beyond our control may occur.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. boxes.

Orders only ship on business days, which are Monday - Friday.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: http://www.heavenlyexpressions.nz/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: heavenlyexpressionsx@gmail.com